Welcome to Mosaic Curtains.

Designer Curtains For Privacy & Decor

Returns Policy

Returns

We make the assumption that if you approve the design that we send you, then you are happy with the end product.

Refunds will only be given for faulty chain link.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you must contact immediately you receive and inspect the chain.

To complete your return, we require a receipt or proof of purchase.

Please call us as soon as you have an issue

Any item that is returned more than 10 days after delivery

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at paul.kelly@mosaiccurtains.co.nz and send your item to: 9 Harkin Close Tauranga Bay of Plenty NZ 3110.

Shipping
To return your product, you should freight your product to: 9 Harkin Close Tauranga Bay of Plenty NZ 3110

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.